Frequently Asked Questions

  
Ticket

When is my ticket draw date?

We will send you the latest draw ticket.

Can i choose the ticket number?

No. The ticket will be issued randomly. (Consecutive number)

Shipping

When will my package be shipping?

Once payment has been received, the orders will be shipped only on the following business day.

Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 2-3 extra days for order processing.

Payment

How can I pay for my purchase?

Select Online Banking via iPay88 as your payment method when checkout.You will be directed to iPay88 website and you may choose your bank to proceed your payment.Follow the steps to confirm your payment. After successful payment, a confirmation email will be delivered to your email.

Do you accept Cash On Delivery (COD)?

We do not accept cash on delivery (COD).

Do you charge any payment gateway fee?

No, you only need to pay for the amount of your order.

Delivery

Delivery method

We will ship your package via SKYNET.

How to track my delivery status?

To check your delivery status, please click the tracking code that we had send to you.

How long does it take to delivery?

Urban 1-3 Working day.
Outskirts 3-6 Working day.